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Healthcare Call Centers

A Tale of Two ATAs

This weekend I’m headed out to the ATA meeting in Washington.

You may be wondering, “Didn’t you just return from the ATA meeting in Washington?”

Ah, yes, but that was the American Telemedicine Association (aka ATA) meeting in Seattle, Washington.  Now I am going to the American Teleservices Association (aka ATA) “Washington Summit” in Washington, DC.

I know; I get confused, too.  The first ATA was for AnswerStat magazine; coverage will be in the June/July issue.  The second ATA is for Connections Magazine; coverage of that event will be in the June issue.

This is my second year attending the ATA Washington Summit.  I’m quite excited; it’s a great association, with wonderful leadership, and the members are first-class.  In addition to preparing attendees to meet with their Congressional representatives, there will also be some PAC (Political Action Committee) events and the SRO (Self-Regulatory Organization) will be discussed.

For this trip I was fortunate to book a direct flight from Grand Rapids (about an hour north of were I live); that’s a welcome bonus.  Flying out of Kalamazoo (the closest airport to me) always requires a connection — unless my destination happens to be a hub city!  So, I will gladly drive a bit to enjoy a direct flight.  The only downside — which is minor — is less travel time to spend reading and listening to podcasts.

So, this blog will be idle for a few days, but I am sure I will have lots to share when I return.

Peter Lyle DeHaan, PhD, is the publisher and editor-in-chief of AnswerStat and Medical Call Center News, covering the healthcare call center industry.

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Healthcare Call Centers

I’m Back!

I survived the rigors of air travel and have safely returned from a successful trip to the American Telemedicine Association Annual convention. My AnswerStat magazine co-sponsored a three-hour session, “The Medical Call Center’s Role in Telemedicine.” It was fun to moderate the event and meet attendees. All of my conference objectives were met, including generating interest among potential writers. I even have some ideas for new advertisers!

I will share about the convention tomorrow. In the meantime, here are some of the random observations:

  • The American Telemedicine Association puts on a well-organized and professional event. I was honored to be part of it.
  • It’s always exciting to meet people you’ve only known through email and the phone.
  • After bragging about my packing expertise, I found that a shoulder bag was a bit optimistic, so I resorted to a wheelie; I had room to spare. That was good because I picked up a lot of literature at the convention.
  • Airport food is getting better, with more variety; airline food is getting worse and is even less healthy—if that is possible. In my $5 “snack” I ingested a day’s worth of saturated fat; the only semi-nutritious item was a slab of processed cheese.
  • I listened to several hours of podcasts on my iPod, which was an enjoyable diversion on the plane.
  • I also read four books—yes four! They didn’t require a great deal of focus, which was good, since there are a great deal of distractions when flying.
  • I made connections at Detroit Metro, which is my favorite airport. Even if I don’t need to, I usually ride the tram just for fun and I am pleasantly awed with the animated fountain.

Tomorrow, I will tell you about my adventure in procuring breakfast.

Peter Lyle DeHaan, PhD, is the publisher and editor-in-chief of AnswerStat and Medical Call Center News, covering the healthcare call center industry.

Categories
Healthcare Call Centers

Road Trip

I wonder, if you fly can it still be called a road trip?

In any event, I am headed out tomorrow for the American Telemedicine Association Annual convention. My magazine, AnswerStat, is co-sponsoring a special session entitled “The Medical Call Center’s Role in Telemedicine.” Additionally, I will be serving as the event’s moderator.  I am really looking forward to it.

Aside from that, I will be snapping pictures for a photo spread in the magazine and networking with attendees and vendors. One of my goals is to develop contacts with industry experts interested in submitting telemedicine and telehealth articles. I will also be handing out and promoting the magazine to potential subscribers. Of course, a bonus will be if I find new advertisers. As an advertiser supported magazine, ads are what makes it all work.

It should be grand fun and I am greatly looking forward to it — once I get there. Conventions are wonderful meeting places, but the travel to get there and back is the part I dread.

Air travel is even more of an ordeal after 9/11. I’ve always traveled light, but now even more so. My goal is not to check luggage and transport everything in one carry on and my laptop bag. This time, I won’t even being taking my laptop. I’ll need to fit my camera, promotion materials, and two changes of clothes in one bag. But that won’t be a problem, I can do it!

So, I won’t be blogging for a while, but not to worry, I’ll be keeping my eyes open for new stories to share.

Well, I need to go now; it’s time to pack!

Peter Lyle DeHaan, PhD, is the publisher and editor-in-chief of AnswerStat and Medical Call Center News, covering the healthcare call center industry.