Categories
News

A New Blog: From the Publisher’s Desk

This blog, the “Musings of Peter DeHaan,” is about nothing, but covers everything. It is essentially a sharing of my stream of conscience. While this blog will continue unabated, I have started another blog, one with a stated purpose and goal.

It is a business blog, called “From the Publishers Desk,” and shares my tips and commentary about advertising and marketing. If this topic is of interest, I encourage you to check it out. Just like this blog, you can sign up to be notified via email of new posts or subscribe to a list feed.

[In 2013, the name of the blog changed to “The Book Blog,” and the focus became book publishing. All old posts were saved in the archive section.]

Categories
Writing and Publishing

More News Than You Can Use

As a publisher, I receive all manner of press releases. Some are appropriately targeted and end up in one of my magazines, newsfeeds, or newsletters. Others are close, but slightly miss our focus, while many are seemingly sent to me without forethought or strategy. Here are the headlines that I have received in the past 48 hours; see if you can figure them out:

  • Prosodie Interactive Enhances the Max-Route Call Allocation Platform by Adding Ad-Hoc Reporting, Fulfillment and Contact Center Flexibility
  • Smucci: Make Your Pets Feel Like Royalty
  • Wilson Named to Kaiser Permanente’s Board of Directors
  • Confirmit Partners with Plum Voice to Offer Complete Data Collection Platform
  • GSA Smartbuy Geospatial Agreements Provide Maximum Taxpayer Value
  • Global Telecom & Technology Completes Acquisition of WBS Connect
  • FTC Privacy Roundtable Highlights Clash Between Consumer Advocates, Ad Industry
  • FCC Counsel Invests in XG Technology
  • LG Begins Global Hunt for Live Borderless Experience
  • Knowledge Networks Expands in Pharma Research with Acquisition of CMR
  • Researchers Announce Medical Breakthrough with Simple, Inexpensive Blood Test for Colon Cancer
  • Immune Cell Activity Linked to Worsening COPD
  • Hibernia Atlantic Acquires International Broadcast and Media Production Service Provider Mediaxstream
  • Isippy Networks Inc. Announces Unlimited Calling to 70+ Countries on iPhone, Android, Windows Mobile, and Symbian Phones
  • In Age of ‘Sexting,’ Parents Weigh Options for Blocking Content
  • CSD Designated for State of California Disability Equipment Distribution Contract
  • U-M-Patented Nanotech Treatment for Cold Sores Gets Major Boost with Glaxosmithkline Licensing Agreement
  • About 25 percent of Arab adults in Greater Detroit reported abuse after 9/11, study says

Many of these make little sense to me — even after scanning the press release. Some, I comprehend, but don’t care about, while a few capture my attention, as in the case of the last two items  Nanotechnology has always intrigued me, though I never suspected it as a cold sore combatant. The abuse of Arabs after 9/11 is indeed sad.  Nineteen radicals needlessly subjected an entire race to unwarranted ill will and harsh treatment by close-minded and vengeful Americans. What else can I say?

Peter Lyle DeHaan, PhD, is an author, blogger, and publisher with over 30 years of writing and publishing experience. Check out his book The Successful Author for insider tips and insights.

Peter Lyle DeHaan, PhD, is an author, blogger, and publisher with over 30 years of writing and publishing experience. Check out his book The Successful Author for insider tips and insights.

Learn more about writing and publishing in Peter’s new book: The Successful Author: Discover the Art of Writing and Business of Publishing. Get your copy today.

Categories
Healthcare Call Centers

Call Centers Can Aid in Healthcare Reform

I’ve spent most of my adult life in call center related vocations. I’ve worked in call centers and for a call center vendor, did consulting for call centers, audited call centers, wrote about call centers, and now publish magazines, newsletters, and websites about call centers.

Call centers are a vital part of the global economy, moving information and facilitating commerce by taking and processing orders, providing customer service, taking messages, and even assisting in and providing healthcare. Yes, healthcare.

Hospital and medical related call centers ease patient-practitioner communication, provide medical answering services, allow patients to schedule appointments, send reminders of those appointments, refer callers to doctors based on specialty or geographic location, and dispense medical advice. Even though I am aware of this, I’ve never taken the next logical step to see that medical call centers can play a vital role in healthcare reform.

Fortunately, Doctors Barton Schmitt and Andrew Hertz have. They recently completed a position paper regarding the role of medical call centers in health care reform. The position paper, titled The Case for Publicly Funded Medical Call Centers, offers as a premise that, “every citizen should have the right to reach a telephone care nurse at any hour day or night for assistance with illnesses, injuries or other acute medical problems.” Its content describes the primary functions of today’s medical call centers, an overview of their outcomes, evidence of their ability to reduce healthcare costs and recommendations for making these centers a critical part of universal access to health care. Medical call centers are used in many other countries and have been found to be cost-effective, so why not in the US?

If you agree with the premise, why not pass it on?

Peter Lyle DeHaan, PhD, is the publisher and editor-in-chief of AnswerStat and Medical Call Center News, covering the healthcare call center industry.

Categories
Writing and Publishing

Magazine Goes Green – Sort of

A weekly (or almost weekly) magazine that I receive, recently announced that it was going to have four “green” issues this year, with the goal of being “carbon neutral” in 10 years.

I was curious how they would handle this “green” issue.  o their credit, they emailed me when it was ready and I went online to check it out. (Even though I proof the magazines I publish on a computer and online, I greatly dislike reading magazines on my computer.  To be direct, I don’t have a computer where I do my magazine reading.)

Upon clicking on the link, it took me to a sign in page, where I essentially requalified my subscription, which was a good idea on their part, as it will save extra work and effort for them later. Additionally, I didn’t need to pick a password and login, which is a good thing, too, as I have over 150 logins and passwords for the various sites I need to use and will thankfully be spared one for this site.

The presentation of the magazine was a PDF file (as I do with the electronic versions of my Connections Magazine and AnswerStat), with some hyperlinks in the table of contents to go directly to the articles. There were also links on the top and bottom of each page to speed readers back to the table of contents, to the next page, or to the previous page.

So, all is good — sort of.  The magazine had a green issue, it was relatively painless to access, and I could read it online — unfortunately, I don’t like reading magazines online.

Peter Lyle DeHaan, PhD, is an author, blogger, and publisher with over 30 years of writing and publishing experience. Check out his book The Successful Author for insider tips and insights.

Peter Lyle DeHaan, PhD, is an author, blogger, and publisher with over 30 years of writing and publishing experience. Check out his book The Successful Author for insider tips and insights.

Learn more about writing and publishing in Peter’s new book: The Successful Author: Discover the Art of Writing and Business of Publishing. Get your copy today.

Categories
News

Peter DeHaan Publishing Inc Launches TAStrader e-Publication

Peter DeHaan Publishing Inc Launches TAStrader e-Publication”

This headline has been four years in the making — seriously.

In 2005, I hatched an idea for an e-publication for telephone answering services.  I did some online research, eventually landing on a name with matching website that were available.  Taking a proactive step forward, I registered the domain name TAStrader.com on May 13, 2005.

In my spare time over the following months, I would plan and strategize how the publication would be laid out, promoted, and supported.  Sometimes I would go for months without working on it, but the idea had been birthed and was not going to go away.  Two years ago, I began in earnest, putting my many musings to paper and working out the details.  I added “TAStrader” on my “to do” list, but there always seemed to be another project that was more worthy, more demanding, or more promising of providing immediate gratification.

Approaching the project’s four-year mark, I decided that I needed to bring it to fruition or be content to forever lay it aside.  Fortunately, my planning notes were sufficiently sound and adequately detailed, so there was little left to do — except execute the plan.  It was merely a matter of prioritizing my time and enlisting the support of the Connections Magazine team to make this a reality.

Last Saturday the supporting website, www.TAStrader.com, went online and the bugs worked out on Monday.  The final version of the premier issue was also completed and approved that day.

Although the scheduled distribution is April 9, I pulled the trigger this morning with an announcement launching TAStrader.  Emailing the subscribers and potential subscribers will still happen as scheduled, but the word is out and people are providing pleasingly positive feedback.

I would hope so — I’ve been working on it for four years!