Put the Reader First or Risk Losing Them

Write for your audience, and don’t try to impress others with your skill

Put the Reader First or Risk Losing ThemI recently read a nonfiction book. My assessment was that the author wrote to impress more than to educate. Though I did learn from her words, I’d have gained much more had she gotten out of the way and put me, the reader, first. I didn’t care how educated she was or about her sometimes sassy style. I wanted her to teach me.

Whatever we’write, we need to put the reader first. Our words need to serve them… read more>>



How Not to Design an Email Newsletter

How Not to Design an Email NewsletterI receive many email newsletters and would like to read them, but usually I don’t. The reason is they aren’t user-friendly. Here’s how they frustrate me.

The email contains the headline (which is generally interesting) and a couple of teaser lines. I need to click on “more.”  read more>>


Analyzing Email Bounce Rate Statistics

Analyzing Email Bounce Rate StatisticsA few years ago I came across some statistics in DM News that puzzled me. They shared some numbers on email bounce rates, courtesy of MailerMailer. But they did so without explanation. I jotted them down for future consideration.

When delivering an email message to our list less than once a month, the bounce rate is 5 percent. However, when sending an email message at least daily, the bounce rate drops to 0.4 percent… read more>>


Three Tips to Increase Email Success

As part of my publishing business I send email messages to magazine subscribers on behalf of our advertisers. This is one of the services we provide. It’s commonly called e-blasts, but it’s just a different twist on email marketing.

I’ve done this for several years and have tracked vastly different response rates depending on the type and tone of the message. Consider:

1) Offer a Free Resource: An email for a free whitepaper enjoys a 20 percent higher open rate and a 400 percent greater click rate than does a straight ad. The lesson is to give people something of value. Help them; don’t sell them.

2) Invite Them to a Free Webinar: Emails promoting free webinars also enjoy higher open rates and much higher click rates. However, these are usually not as good as emails offering a free resource. If you’ve ever watched a free webinar, you’re conditioned to expect a sales pitch at the end, but you also know you will learn valuable information before they try to sell you something.

3) Avoid Straight Ads: Emails that try to sell something are the worst performing of all, sometimes earning only single digit open rates. If you must send this type of email, spend a great deal of time on your message and even more on your subject line. Though this is critical for every email message, it is even more important when doing straight marketing.

Three Tips to Increase Email SuccessThe subject line is key, affecting open rates by as much as 30 percent. In writing your subject line, remember that to meet CAN-SPAM regulations, the subject line must not be deceptive or misleading. I have also heard that the ideal subject line length is six to nine words.

Consider these factors when designing a message for maximum effectiveness. If you’re doing email marketing to communicate with your followers or to promote your books but not getting the reaction you desire, it might be that your message is getting in the way of their response.

What is your experience in doing email marketing? What do you think about attending free webinars? Please share your thoughts in the comment section below.

Understanding Email Bounce Rate

Understanding Email Bounce RateA third important metric in email marketing is bounce rate. (The first two measurements are open rate and click-through rate.) The bounce rate is the percentage of email messages that bounce back, meaning that they’re not delivered.

A message can bounce for a number of reasons, including it being blocked at some point along its delivery path, the recipient’s email box being full, the email server being down, an unexpected glitch, or a non-working email address. There are many other possible causes as well. Sometimes an email message may bounce back for no apparent reason.

There are two types of bounces: a hard bounce and a soft bounce.

A hard bounce results from a major problem, such as the email address not existing, the domain name not existing, or the recipient’s email server completely blocking the message. For a hard bounce, the problem is deemed to be permanent – though sometimes that may not be the case.

A soft bounce is a less severe problem, and it is likely temporary. Reasons for a soft bounce include the recipient’s mailbox being full, their email server is down, or the message is too large.

All email marketing platforms track bounce rates. For some that’s all they do, and the list owner must decide which addresses to remove and which to keep. Failure to properly remove bounced email addresses results in a drop in the overall quality of the email list, which increases the likelihood of other email messages not being delivered.

Other platforms remove bounces automatically, deleting hard bounces immediately and tracking soft bounces to see if the bounce is a one-time issue or a reoccurring problem. Then it acts accordingly.

It’s important to understand how email marketing platform tracks and treats bounces. The more bounces, the fewer people who see our messages and the greater the chance that certain email providers will block all of our messages to their customers. Bouncing is bad for the individual subscriber and the entire list.

Lower bounce rates means that more messages get through and are indicative of good email mailing list practices. Good bounce rates are in the low single digits, preferably 2 percent or lower.

How does your email marketing program handle bounces? What is your bounce rate? Please share your thoughts in the comment section below.


When is Email Click-through Rate Important?

Earlier this year, I blogged about email open rates. Once an email message is opened, another important metric is the “click-through rate.” The click-through rate is the percent of opened messages where the reader clicks on a link in the email message.

Depending on the type of email message, the click-through rate can be critically important or not at all meaningful. For example, if the goal of the message is to get the recipient to respond by clicking on a link, then the click through rate is of paramount importance. However, if the email message is self-contained, presenting all the needed information without needing to take action, then who cares about click-through rate? read more>>

What Email Open Rates Mean

One effective way to market our books is via email marketing, often in the form of a regular email newsletter. This, of course, assumes we have an email list, which is a different discussion for another time.

When we do email marketing, the email software we use, such as MailChimp, Constant Contact, or AWeber, will track open rates. Open rate is the percentage of opened email messages, compared to the number sent. read more>>

Public Relations and Promoting Your Book

Book publishing is more than just writing and producing books; it is also about selling them. Selling books requires a host of skills, including marketing, promotion, and public relations. Yes, public relations – PR for short.

At its most basic level, public relations is managing the flow of information from an entity (a company, organization, or an individual) to the public. As in the case of authors, the goal of this flow of information is to… read more>>

Capture Email Addresses

A key to using your website as a book-selling, platform-building tool is to capture email addresses. You will use these email addresses to regularly communicate with your followers, such as through a monthly newsletter. Keep them up-to-date on your writing and share interesting or helpful content. Then, when your book is ready, let them know. They will be more likely to read your email because you have been in regular contact with them…  read more>>


Peter DeHaan Publishing Named a Constant Contact 2011 All-Star

For the second year in a row, Peter DeHaan Publishing Inc is recognized for achieving exemplary marketing results

Peter DeHaan Publishing IncMattawan, Michigan – Peter DeHaan Publishing Inc, publisher of Connections Magazine, AnswerStat magazine, Medical Call Center News, and TAS Trader, has received the 2011 All Star Award from Constant Contact® Inc, the trusted marketing advisor to more than half a million small organizations worldwide. Each year, a select group of Constant Contact customers are honored with the All Star Award for their exemplary marketing results. Peter DeHaan Publishing Inc’s results ranked among the top 10% of Constant Contact’s customer base.

“We are truly honored to have been recognized as an email marketing All Star for 2011. This is our second year in a row, which makes this award doubly exciting,” stated Peter DeHaan, president of Peter DeHaan Publishing. “We work hard to follow — and exceed — industry standards and expectations with our email programs. We strive to reduce our bounce rate and increase our open and click rates. Offering messages that are relevant, valuable, and appreciated by our subscribers helps with this. Once again, Constant Contact has seen those efforts and rewarded us as a result.”

Peter DeHaan Publishing, which publishes Connections Magazine, AnswerStat, Medical Call Center News, and TAS Trader, makes extensive use of email to connect with readers and disseminate critical and timely information.

“There is nothing we like more than to see our customers finding success. It’s the reason Constant Contact was founded, and it’s a thrill to see the fantastic results that our All Stars are achieving,” said Gail Goodman, CEO of Constant Contact. “This group is really leading the charge when it comes to delivering relevant, engaging content that drives real business results. We salute this year’s All Stars for their success, and are honored to have played a part in their achievements.”

[Posted by Peter DeHaan, president of Peter DeHaan Publishing Inc.]