By Peter Lyle DeHaan, PhD
We open 2016 with a new approach to AnswerStat. This occurred after consultation with our key advertisers and while keeping your needs in mind.
First, what stays the same: We will continue to serve you, our loyal readers, with six issues a year. We will continue to have industry-relevant content to help you and your organization grow and succeed. We will continue to email you when each new issue is available.
New is a streamlined website that is easier to navigate, a faster cloud-based platform for more reliable access, and an expanded email notification that highlights the contents of each issue. We also have a new tag line: “The information hub for healthcare contact center news and resources” to fine-tune our vision. And we have a new online Marketplace, too.
There is also one change. To save money, streamline our operation, and focus on our online content, we will no longer mail the magazine. This step ensures we will be able to continue to meet the needs of you, our readers, well into the future.
Read more in Peter Lyle DeHaan’s Healthcare Call Center Essentials, available in hardcover, paperback, and e-book.
Peter Lyle DeHaan, PhD, is the publisher and editor-in-chief of AnswerStat and Medical Call Center News covering the healthcare call center industry. Read his latest book, Sticky Customer Service.
