Healthcare Call Centers

Road Trip

I wonder, if you fly can it still be called a road trip?

In any event, I am headed out tomorrow for the American Telemedicine Association Annual convention. My magazine, AnswerStat, is co-sponsoring a special session entitled “The Medical Call Center’s Role in Telemedicine.” Additionally, I will be serving as the event’s moderator.  I am really looking forward to it.

Aside from that, I will be snapping pictures for a photo spread in the magazine and networking with attendees and vendors. One of my goals is to develop contacts with industry experts interested in submitting telemedicine and telehealth articles. I will also be handing out and promoting the magazine to potential subscribers. Of course, a bonus will be if I find new advertisers. As an advertiser supported magazine, ads are what makes it all work.

It should be grand fun and I am greatly looking forward to it — once I get there. Conventions are wonderful meeting places, but the travel to get there and back is the part I dread.

Air travel is even more of an ordeal after 9/11. I’ve always traveled light, but now even more so. My goal is not to check luggage and transport everything in one carry on and my laptop bag. This time, I won’t even being taking my laptop. I’ll need to fit my camera, promotion materials, and two changes of clothes in one bag. But that won’t be a problem, I can do it!

So, I won’t be blogging for a while, but not to worry, I’ll be keeping my eyes open for new stories to share.

Well, I need to go now; it’s time to pack!

Peter Lyle DeHaan, PhD, is the publisher and editor-in-chief of AnswerStat and Medical Call Center News covering the healthcare call center industry. Read his latest book, Sticky Customer Service.

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