Healthcare Call Centers

Have a Happy Summer

By Peter Lyle DeHaan, PhD

Author Peter Lyle DeHaan

I got up early this morning and, in the predawn, began pulling in cool 60-degree air into our warm home. In short order the temperature dropped seven degrees to an agreeable 70, where it stayed most of the morning. Wearing only t-shirt and shorts, I was quite comfortable.

What perplexes me is that six months ago, in the midst of winter’s fury, with the thermostat set at 72, I would layer on the clothes and still be cold. This is a strange personal phenomenon that occurs with predicted regularity each year as we cycle from summer to winter and back again.

I’ve never known why. One possibility is that since I like summer and dislike winter, it’s a psychological response to my frame of mind – meaning it’s all in my head. I don’t care for that theory.

Alternately, a physiological explanation is more palatable, but on what might I blame it?  The answer is that I don’t know. What I do know is that I like summer and am quite comfortable – and happy!

I wish the same for you.

Peter Lyle DeHaan, PhD, is the publisher and editor-in-chief of AnswerStat and Medical Call Center News covering the healthcare call center industry. Read his latest book, Sticky Customer Service.