Find a Call Center, by Peter DeHaan PublishingFind a Call Center

Are You Looking to Hire a Call Center?

If you want to find a call center, then you’ve come to the right place. Check out our call center directory to find a premier call center or contact center to meet your needs.

Outsourcing Call Centers go by various labels, such as BPO (Business Process Outsourcing), Contact Center, Teleservice Agency, Outsource Call Center, or Telemarketing Firm.

Regardless of what they call themselves, all provide telephone call processing to their clients. They customize their services to meet your needs, providing overflow coverage, after hours support, or complete 24-7 call center services.

For more call centers, check out Find An Answering Service and Find a Healthcare Call Center.


MAP Communications: Call Center ExcellenceMAP Communications Inc

840 Greenbrier Circle
Chesapeake, VA 23320, USA
www.mapcommunications.com

Contact: Karen Oluwabusola, SVP, at 800-955-9888 or kareno@mapcommunications.com
Services: Inbound, Outbound
Vertical Markets: Healthcare
Healthcare Services: Medical Answering Service, Telephone Triage, Physician Referral, Appointment-Setting and Reminder

MAP Communications is a telephone answering service for hospitals, doctors, and physicians.

TeamHealth Medical Call CenterTeamHealth Medical Call Center

1431 Centerpoint Blvd Ste 110
Knoxville, TN 37932, USA
www.thmedicalcallcenter.com

Contact: Karen Brown, RN, at 865-985-7304 or karen_brown@teamhealth.com; Jeanne Griffin at 865-985-7303 or jeanne_griffin@teamhealth.com
Healthcare Services: Telephone Triage
Other Healthcare Services: Nurse telephone triage, nurse advice line, pediatric nurse triage, pediatric asthma line, post-discharge calling, health information, patient follow-up, clinical and non-clinical surveys, Web-based services, physician referral, and class scheduling

TeamHealth Medical Call Center (THMCC) provides post-discharge calls, 24/7/365 nurse triage, health information, physician referral, and class scheduling services for hospitals, physician practices, and health plans nationwide. Accredited by URAC as a health call center, THMCC partners with clients to provide comprehensive medical call center services and the assurance of a quality caller experience. Join them on social media: THMCC on Facebook, THMCC on LinkedIn, and TeamHealth on YouTube.

Ambs Call CenterAmbs Call Center

338 W Franklin St
Jackson, MI 49201, USA
www.ambscallcenter.com

Contact: Aaron Boatin, vice president, at 800-968-1181 or sales@ambscallcenter.com
Vertical Markets: Healthcare
Healthcare Services: Medical Answering Service, Telephone Triage, Appointment-Setting and Reminder, Physician Referral
Other Healthcare Services: Health surveys, post-discharge calls, transfer center service

Ambs Call Center is a 24/7 medically based call center that offers turnkey solutions for medical practices and health systems. Their medical call center and nurse triage service offer a winning combination for any size practice or health system. Additional services include medical answering service, physician referral, customer service surveys, appointment scheduling, class registration, and patient preregistration. Call for a live demonstration.

Ameridial Healthcare SolutionsAmeridial, Inc

4535 Strausser St NW
North Canton, OH 44720, USA
www.ameridial.com

Contact: Craig J. Vretas, senior director of healthcare services, at 866-775-4755 or cvretas@ameridial.com
Services: Inbound, Outbound, Email, Text Chat
Multilingual: English, Spanish
Vertical Markets: Healthcare
Healthcare Services: Physician Referral, Appointment-Setting and Reminder
Other Healthcare Services: Benefit inquiries, eligibility, open-enrollment support, claims processing and adjudication, customer service, and sales support

Ameridial provides call center and outsourcing solutions via inbound-outbound call center services. Their healthcare call center specializations include benefit explanation, claims processing, customer-member service support, pharmaceutical and related research, provider locator services, and sales. Headquartered in North Canton, Ohio, they employ 850 customer service professionals.

Etech Global Services

1903 Berry Dr
Nacogdoches, TX, USA
www.etechgs.com

Contact: Jim Iyoob, executive vice president, at 936-371-2640 or jim.iyoob@etechgs.com
Services: Inbound, Outbound, Email, Text Chat
Multilingual: English, Spanish
Vertical Markets: Telecommunications, retail, education, utility, cable

Etech Global Services is a leading provider of customer engagement solutions, committed to continuous improvement, next-generation technology, and empowering people. Etech’s proprietary tools, Etech Monitoring Solutions (EMS) and QEval, are exclusively designed for organizations to improve customer experiences, which identifies and helps in deriving actions to enhance Quality Assurance programs.

Quality Contact SolutionsQuality Contact Solutions, Inc.

808 4th Street
Aurora, NE 68818, USA
www.qualitycontactsolutions.com
Contact: Angela Garfinkel, Owner, at 866-963-2889.
Services: Inbound, Outbound, Email, Text Chat
Vertical Markets: Healthcare, Education, Radio, Energy, Publications
Quality Contact Solutions provides outsourced telemarketing and call center solutions that achieve sales results. They specialize in business to business telemarketing sales.

Answer United Call Center ServicesAnswer United

2015 W Crosstown Pkwy
Kalamazoo, MI 49008, USA
www.answerunited.com

Contact: Scott Gignac, president, at 800-937-5900 or sales@answerunited.com
Services: Inbound, Email, Text, Chat
Vertical Markets: Healthcare
Healthcare Services: Medical Answering Service, Appointment-Setting and Reminder

Answer United has been a leader in the telephone answering and call center industry for over forty years. They provide old-fashioned service through modern technology.

Specialty Answering ServiceSpecialty Answering Service

1006 W 9th Ave Ste 150
King of Prussia, PA 19406, USA
www.specialtyansweringservice.net

Contact: Nicolas D’Alleva, business owner, at 888-532-4794 or ndalleva@specialtyansweringservice.net
Services: Inbound, Outbound, Email, Text Chat
Multilingual: English, Spanish
Vertical Markets: Healthcare
Healthcare Services: Medical Answering Service, Appointment-Setting and Reminder

Specialty is a global provider of telephone answering services, including order processing and appointment-setting services, inbound and outbound telemarketing, survey response, and outsourced customer service.

Call 4 Health, the Compassionate Call CenterCall 4 Health

2855 S Congress Ave, Delray Beach, FL  33445, USA
www.call4health.com

Contact: Bryan Weinstein, VP business development, at 561-994-3334 x1550 or bweinstein@call4health.com
Multilingual: English, Spanish
Vertical Markets: Healthcare
Healthcare Services: Medical Answering Service, Telephone Triage, Appointment-Setting and Reminder, Physician Referral
Other Healthcare Services: Post discharge follow-up, transitional care, remote hospital switchboard, seminar and event registration

Call 4 Health offers call center services exclusively to the medical and healthcare industry nationwide. They provide professional and accurate virtual call center services and physician answering service for medical practices and hospitals. In addition to their hospital call center services, they also specialize in nurse triage service, physician referral service, disaster preparedness support, medical answering service, and appointment reminder notification twenty-four hours a day, seven days a week.


Advantage Answering Plus
3421 Empresa Ste C
San Luis Obispo, CA  93420, USA
www.advantage-plus.com
Contact: 800-549-8282 or hello@advantage-plus.com
Services: Inbound
Multilingual: English, Spanish
Advantage Answering Plus provides live receptionist services and after-hours telephone answering services from its headquarters in San Luis Obispo. Serving the entire United States for over twenty years, their team of friendly and professional receptionists transforms business calls into positive and meaningful experiences. They pride themselves in going beyond a call center to create an environment where their virtual receptionists thrive to better their client’s business.

Synergy Solutions Inc
20235 N Cave Creek Rd #104-612
Phoenix, AZ 85024, USA
www.synergysolutionsinc.com
Contact: Lori Fentem at 602-296-1601 or llfentem@callsynergy.com
Services: Inbound, Outbound, Email, Text Chat
Multilingual: English, Spanish
Vertical Markets: Retail, E-Commerce, Healthcare, Financial services, Multi-Family Housing, Home Services, Automotive, Technology, Publishing, Legal
Synergy Solutions is SRO accredited and provides a full suite of customer interaction solutions delivered from a network of contact centers all in the United States.

Call Experts
1591 Savannah Hwy
Charleston, SC 29407, USA
www.callexperts.com
Contact: 800-374-0911 or info@callexperts.com
Services: Inbound, Email, Text Chat
Multilingual: English, Spanish
Call Experts is a complete contact center for all voice and text messaging needs, offering custom applications, SMS servers, and extensive Web reporting.

Golden Gate BPO Solutions, LLC
2625 Weston Rd
Weston, FL 33331, USA
www.goldengatebpo.com
Contact: Tracy Thompson, managing director, at 954-300-2502 x704 or tthompson@goldengatebpo.com
Services: Inbound, Outbound, Email, Text Chat
Multilingual: English, Spanish, French, Portuguese
Vertical Markets: Telecommunications, media, banking and financial services, healthcare, consumer products and electronics
Golden Gate BPO is headquartered in Weston, Florida, with contact center locations in the United States, Philippines, Dominican Republic, Belize, Mexico, India, Sri Lanka, United Kingdom, and Ireland. Golden Gate BPO also provides various consulting services spanning business and operational improvement and restructurings, financial analysis and planning, technology procurement and implementation, and sales, marketing, and brand enhancement.

Solix, Inc
30 Lanidex Plaza W
Parsippany, NJ  07054, USA
www.solixinc.com
Contact: James McCarthy, vice president of sales, at 800-200-0818 or james.mccarthy@solixinc.com
Services: Inbound, Outbound, Email, Text Chat
Multilingual: English, Spanish, Chinese, French, Korean
Vertical Markets: telecommunications, government, utilities, healthcare, disaster relief

Solix Connect is a US-based contact center provider that offers live agent or IVR communications, customer engagement solutions, marketing intelligence and performance reporting.
Personalized Communications
205 E Center St
Duncanville, TX 75116, USA
www.callcenteragency.com
Contact: Kim Lauer, director of sales, at 800-232-3321 or inquiry@per-com.com
Services: Inbound, Outbound
Multilingual: English, Spanish
Award-winning 24/7 full-service HIPAA-compliant inbound and outbound call center staffing bilingual (English and Spanish) and Web-connected agents

Invensis
1000 N West St Ste 1200
Wilmington, DE, 19801, USA
www.invensis.net
Contact: Arvind Rongala, business development manager, at 302-261-9036 or arvind.rongala@invensis.net
Services: Inbound, Outbound, Email, Text Chat
Vertical Markets: Telecom, Tourism and Travel, Utilities
Invensis is a 24/7 professional, multi-channel call center outsourcing company serving clients globally since 2000.

TMP Direct
600 International Blvd.
Mt. Olive, NJ, 07828, USA
www.tmpwdirect.com
Contact: Ken Gary, senior vice president, at 877-477-7845 or ken.gary@tmpwdirect.com
Services: Inbound, Outbound, Email, Text Chat
Multilingual: English, Spanish, French
Vertical Markets: Consumer Products, Health and Beauty, E-Commerce, Home Building/Improvement Products, Technology
Providing optimum customer experience services for nearly 30 years. Inbound, outbound, e-commerce support and fulfillment services for leading national brands.

Answer Direct
15 Canty Ln
Fairview Heights, IL 62208, USA
www.answerdirectonline.com
Contact: Ben Campbell, director of sales, at 800-282-0070 or live@answerdirectonline.com
Services: Inbound, Outbound, Email, Text Chat
Continuously providing service to clients of multiple industries for more than 50 years.

Callzilla
3100 SW 145th Ave Ste 410
Miramar, FL 33027, USA
www.callzilla.net
Contact: Neal Topf, president, at 855-255-9552 or 786-664-9700 or info@callzilla.net
Services: Inbound, Outbound, Email, Text Chat
Language: Spanish
Spanish and Hispanic specialists, allowing for effective communication with Spanish-speaking patients and customers.

Connections Call Centre
#102-38085 Second Avenue
Squamish, BC, V8B 0B6, Canada
www.connectionscallcenter.com
Contact: Lillian (Lil) Lyle, owner, at 800-667-7588 or info@connectionscallcenter.com
Services: Inbound, Email
Offers outsourcing, order-entry, work alone programs, emergency response, database management, virtual receptionist, and total answering service needs.

DFT Priority One
40 Temple St
Fredonia, NY 14063, USA
www.dftcommunications.com
Contact: Lisa Ludemann, call center manager, at 716-672-5144 or lisal@dftel.com
Services: Inbound, Outbound, Email
Offering inbound and outbound call solutions 24/7, demonstrating customer care excellence.

Extend Communications Inc
24 Darling St
Brantford, ON, N3T 2K4, Canada
www.extendcomm.com
Contact: Scott Lyons, president, at 800-265-9975 or info@extendcomm.com
Services: Inbound, Email, Text Chat
As specialists in process efficiency, Extend customizes call-handling programs to ensure accuracy and timeliness.

VIP Connections
PO Box 626
Framingham, MA 01702, USA
www.viponcall.com
Contact: Bill or John Campbell at 866-270-1030 or totalvip@verizon.net
HIPAA-compliant secure messaging, along with dispatch service, including web portal dispatch service.

Southwest Call Center of LA Inc
629 Martin Luther King Hwy
Lake Charles, LA 70601
www.southwestcallcenter.com
Contact: Celia Case, general manager, at 337-310-2435 or ccase@southwestcallcenter.com
Services: Inbound
Inbound call center providing professional and empathetic telephone support to the medical industry since 1993.

Image24
3901 Jean Talon St W Ste 200
Montreal, QC H3R 2G4, Canada
www.image-24.com
Contact: Gary Blair, president, at 514-736-6767 or gary.blair@image-24.com
Services: Inbound, Outbound
Multilingual: English, French
At Image-24, we get the message, 24/7. Your image depends on it: all day and all night.

Telus International Europe
European Trade Center – Building B
115 K Tsarigradsko Chaussee
Sofia, 1784, Bulgaria
telusinternational-europe.com
Contact: Xavier Marcenac, executive director, at 00359-898-952800 or
xavier.marcenac@telusinternational.com
Services: Inbound, Outbound, Email
Multilingual: German, French, English, Italian, Spanish, Russian
Vertical Markets: E-commerce, travel, leisure, software, telecommunications
1700 seats in Eastern Europe (Bulgaria and Romania) from four sites; multilingual customer care (30 languages), technical support, social media support, risk management services.

Costa Rica’s Call Center
11010 NW 30th St
Miami, FL 33122, USA
www.costaricascallcenter.com
Contact: Richard Blank, CEO, at 888-271-6750 or ceo@costaricascallcenter.com
Services: Inbound, Outbound, Email, Text Chat
Costa Rica’s Call Center is a BPO outsourcing company offering key telemarketing services to small and medium sized businesses.

Call Management Resources
350 E 1st Ave # 220
Columbus, OH 43201, USA
www.cmrinc.com
Contact: Sales department, at 800-475-7300 or sales2@cmrinc.com
Services: Inbound
Providing call center services for over 50 years.

Netegrity Consultants LLC
6700 Old Collamer Rd Ste 110
East Syracuse, NY 13057, USA
www.netegrityconsultants.com
Contact: Scott Brennan, managing member, at 315-350-3663 or sbrennan@netegrityconsultants.com
Services: Inbound, Outbound, Email
Inbound technical support call center servicing ISP customers 24/7. All calls answered by US agents.

TeleMed
18 Beck St
Atlanta, GA 30318, USA
www.telemedinc.com
Contact: Steve Clover, VP sales and marketing, at 800-529-8010
Services: Inbound
Vertical Markets: Medical
TeleMed is a provider of customized medical answering services.

Sound Telecom
6100 4th St
Seattle, WA 98108, USA
www.sound-tele.com
Contact: Andrew Tillery, marketing director, at 800-577-1550 or a.tillery@sound-tele.com
Services: Inbound, Outbound, Email, Text Chat
Multilingual: English, Spanish
Sound Telecom provides inbound call center and outbound call center solutions.


Investigator Support Services
www.researchsite.net/callcenter

Xturion
www.xturion.com

Taction
www.taction.com

Global Response
www.globalresponse.com

Answer My Office
www.answermyoffice.com

Transparent BPO
www.transparentbpo.com

ORC ProTel LLC
www.orcprotel.com

Nettel USA Inc
www.nettelusa.com

MASCO Services Call Center
www.msicallcenter.com

Commprise Inc
www.commprise.com

ATS Call Centers Inc / TeleRep
www.telerep.com

AnswerPlus Inc
www.advantage-plus.com


About Find A Call Center

Peter DeHaan Publishing produces Find An Answering ServiceFind a Call Center is provided by Connections Magazine in conjunction with Peter DeHaan Publishing, Inc.

Email Valerie to list your outsource call center or contact center here on Find A Call Center.

Find a Call Center is provided by Connections Magazine. Our other directories include Find An Answering Service and Find a Healthcare Call Center.

Copyright © 2005-2018, Peter DeHaan Publishing Inc.