Call Center Articles

Happy Thanksgiving Day!

Author Peter Lyle DeHaan

Tomorrow is Thanksgiving Day in the United States.

Given the uncertainty of these times, it is easy to be pessimistic. Therefore, it is good that Thanksgiving Day comes around to provide us with the opportunity to reflect on all the numerous good things we have to be thankful for — things that many people in other places around the world do not have and do not enjoy.

In additional to being thankful for family, friends, home, and work, I am also thankful for the many friendships I have with my extended Connections Magazine family. You are the reason that I do what I do — and you make it a joyful endeavor.

Thank you — and Happy Thanksgiving!

Peter Lyle DeHaan, PhD, is the publisher and editor-in-chief of Connections Magazine, covering the call center teleservices industry. Read his latest book, Sticky Customer Service.