Call Center Articles

Are You Addicted to Email?

addicted to email

Imagine you’re in a nondescript room, sitting in a circle with a bunch of strangers, waiting for a meeting to begin.Finally, it is time start and one of the strangers hesitantly confesses: “My name is Fred, and I’m addicted to…email.”

Does this strike you as humorous or do you see a bit of yourself in this fictitious scenario? Well, the truth may surprise you.  An AOL survey revealed that 46% of the people in the United States admit to being addicted to email.

According to the survey:

  • 62% of respondents check work email on weekends
  • 19% choose vacation spots that has email access
  • 59% check their email from the bathroom
  • 55% have upgraded their mobile phone just to receive email

Okay, I admit that there are times when I have an irrational urge to check email and occasionally experience a bit of panic when I’m disconnected for too long. Yes, I am part of the 62% who check business email on the weekends.

But the other three items are definitely not me. Vacation is a time to separate myself from email, same with the bathroom (which is were I read my magazines—doesn’t everybody?), and my cell phone is for talking and texting but no email.

So, yes, I use email frequently, I depend on it, and couldn’t run my business without it. But addicted to it? No, just a positive proclivity, with occasional urges to partake, but I’m certainly not addicted to email.

Other people may be addicted to email, but not me—I can control it![bctt tweet=” I use email frequently, I depend on it, and couldn’t run my business without it.  But addicted to it? No.” username=”Peter_DeHaan”]

Peter Lyle DeHaan, PhD, is the publisher and editor-in-chief of Connections Magazine, covering the call center teleservices industry.

What do you think? Please leave a comment!