Tomorrow afternoon, I’m heading off to the ATA (American Teleservices Association Meeting) in San Antonio, Texas. It should be a great meeting and I’m excited about it (all except for the traveling part).
I won’t likely be blogging while I’m gone, but do plan to submit some convention reports on the Connections Magazine newsfeed, so if you’re in the call center industry, check that out next week (October 5-8). I also hope to record some interviews as well.
In an unrelated issue, Detroit is currently playing San Antonio for the WNBA finals. Ironically, I will not be in state where any of the five scheduled games will be played (not that I have any interest in going). The first two were in San Antonio this week, while I was in Michigan. The next two will be in Michigan, while I am in San Antonio. The final game, if necessary, will be in San Antonio, after I return to Michigan. I doubt, however, we will ever get to game five, as Detroit took the first two and only needs to win one more. They should accomplish that on Sunday — unless they get overconfident.
In any event, I will try to keep it interesting.
Peter Lyle DeHaan, PhD, is the publisher and editor-in-chief of Connections Magazine, covering the call center teleservices industry.