By Peter Lyle DeHaan, PhD
This month I’m not going to write about the telephone answering service industry or customer service or any of the things I typically address in TAS Trader. Instead, I have a seasonal thought—sort of.
In considering our society as a whole, the past several months have been rough: divisive news, polarized rhetoric on social media, and a general loss of civility. The shouting is deafening. Everyone I talk to is sick of it and looking for us to move beyond the constant turmoil and return to some degree of mutual respect and decorum. I do agree.
Maybe this holiday season can mark a shift toward a fresh start. Let’s start by taking a line from the Christmas story: “On earth peace and goodwill toward men.” I like that. We need more peace (less fighting) and increased goodwill (less conflict). And then our world—or at least our space in it—will be a much better place.
While we can’t compel other people to promote peace on earth and goodwill to all, we can each do our part to bring it about. Little by little, day by day, we can each do one thing for peace and goodwill. Perhaps others will notice and do their part too.
A little less fighting and a little less conflict will make our world a better place. And there is no better time to start than this time of year.
So I wish you a Merry Christmas, Happy New Year, and on earth peace and goodwill toward men.
May it be so.
Peter Lyle DeHaan, PhD, is the publisher and editor-in-chief of TAS Trader, covering the telephone answering service industry. Check out his books How to Start a Telephone Answering Service and Sticky Customer Service.