Advanced Call Center Resources

Advanced Call Center Resources produces books and support materials for the call center and telephone answering service industry, along with customer service materials and business-related resources.

Building upon a two-decade legacy of valuable industry content from Connections Magazine, AnswerStat, TAS Trader, and Medical Call Center News, Advance Call Center Resources uses these valuable materials as the foundation of content for its books and resources.

Guided by the experience and knowledge of industry veteran Peter Lyle DeHaan, Advance Call Center Resources is poised to make a difference in the call center industry and customer service sector.

Our first book is How to Start a Telephone Answering Service, scheduled for publication in the winter of 2018.

Our second book is How to Start a Call Center, with a target publication of 2019.

Copyright © 2018, Peter DeHaan Publishing Inc.